Quality Standards

  • To be a market leader by enhancing customer satisfaction
  • Improve the competence of employees by continuous training in their areas of work
  • Involve front line people to improve process of cross-training, development and gap analysis
  • Demonstrate commitment and compliance to the Quality Management System
  • Adopt new processes with least wastages in all the services being offered to Customers
  • Reduce wastages across the company by reducing cost of poor quality (COPQ) by 30% every year
  • Study variance of processes of each of our groups by using tools like Statistical Quality Control (SQC) Error
  • Conduct Management and Operational Analysis etc. and reduce the gap in variance