- To be a market leader by enhancing customer satisfaction
- Improve the competence of employees by continuous training in their areas of work
- Involve front line people to improve process of cross-training, development and gap analysis
- Demonstrate commitment and compliance to the Quality Management System
- Adopt new processes with least wastages in all the services being offered to Customers
- Reduce wastages across the company by reducing cost of poor quality (COPQ) by 30% every year
- Study variance of processes of each of our groups by using tools like Statistical Quality Control (SQC) Error
- Conduct Management and Operational Analysis etc. and reduce the gap in variance