Customer Support:
The IP Crew has a Customer Support team, which is available for a direct on-call discussion / troubleshooting for 20 hours a day, 5 days a week. The Customer Support vertical synchronizes with the Business Development vertical for exploring new leads and business relations with existing as well as new potential clients. The overall Business team is backed up by a Marketing and Data Mining Team as well.
Operations Support:
The IP CREW Operations team comprises of engineers having graduate & post graduate degrees as well as PhDs from Tier 1 institutes and Top Universities of India. Their technical qualifications include, but are not limited to, Electrical, Electronics, Telecommunications, Computer Sciences, Mechanical, Civil, Finance, Chemistry, Bio-Technology, Pharmacy and Aeronautical Engineering. Having close to 5 years of average industry experience, a sub-group of these engineers has / have worked under direct supervision of US and European Attorneys, providing them with full subject matter support during prosecution of patent applications as well as litigation cases. Another sub-group among these engineers, having worked with Research and Development Teams and IP Counsel of Fortune 100 companies, has developed specialized skills in preparing Landscapes for Technologies, managing and analyzing Patent Portfolios, Patent Mining, deduction and analysis of White Space and identification of Competitive threats.
Software Development Support:
The IP Crew Operations team is also supported by an In-house Software Development Team, which incorporates customized requirements of clients into development, modification and updates of proprietary tools and macros.